Refund policy

Returns & Refunds

【Return Policy】

Our return policy lasts 14 days from the date of delivery.

If 14 days have passed since your order was delivered, we are unable to offer a refund or exchange.

To be eligible for a return, your item must be:

  • Unused and in the same condition as received

  • In its original packaging

A receipt or proof of purchase is required to complete your return.

To initiate a return, please contact us in writing within 14 days of delivery.

 

【Refunds (if applicable)】

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.

 

【Late or Missing Refunds】

If you haven’t received your refund:

  1. Check your bank account again

  2. Contact your credit card company (processing times may vary)

  3. Contact your bank

If you still have not received your refund, please contact us at:

hello@teowa.com

 

【Sale Items】

Only regular-priced items may be refunded.

Sale items are non-refundable.

 

【Exchanges (if applicable)】

We only replace items if they are defective or damaged.

If you need an exchange, please contact us at:

hello@teowa.com


Return address:

1480 Beachey Place, Carson, CA 90746, United States

 

【Gifts】

If the item was marked as a gift and shipped directly to you, you will receive a gift credit once the return is processed.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

 

【Return Shipping】

Customers are responsible for return shipping costs.

Shipping costs are non-refundable. If a refund is issued, return shipping costs may be deducted from the refund.

We recommend using a trackable shipping service or purchasing shipping insurance.

We cannot guarantee receipt of returned items.

 

Disclaimer

【FDA Disclaimer】

Statements regarding TEOWA products have not been evaluated by the U.S. Food and Drug Administration.

These products are not intended to diagnose, treat, cure, or prevent any disease.

 

【General Disclaimer】

TEOWA products are intended to support general wellness and lifestyle balance.

Individual results may vary.

Always review product ingredients and usage instructions prior to consumption.

If you have any medical conditions or concerns, please consult with a qualified healthcare professional before use.

Information provided on this website is for informational purposes only and is not intended as medical advice.

 

【Important Notice】

We do not recommend our products for individuals with conditions that may be affected by certain ingredients, including sugar content, fermentation, or acidity.

If you have conditions such as diabetes, gastroesophageal reflux disease (GERD), or food allergies, please consult your physician before use.

 

【Final Note】

Refund requests will only be approved within the scope of this return policy or in cases of defective or damaged products.